Visits to the Optician

Many survivors find it difficult to go to the opticians, for similar reasons to those that have problems accessing the dentist.  It is linked to the distress caused when someone invades their personal space and the feelings that this can ‘trigger’.

Knowing that they are not alone in this can help. Others have found it helpful to take someone with them into the examination room; others to ask for a professional of a specific gender. It might help if you explain that you have difficulties being in such a small room – so that they appreciate this is overwhelming for you. You do not have to say ‘why’ – as opticians should be sensitive to their being an ‘issue’ without the need for a full explanation.

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Trauma Cards - Also, in 2022, Healthwatch Essex piloted Trauma Cards – wallet-sized cards that a person with trauma can show to a healthcare professional. The cards explain that the holder has experience of trauma, and includes a QR code link to further resources to help the professional/support worker etc provide sensitive, appropriate care.

CIS'ters was so impressed with the initiative that we have cascaded cards produced by Healthwatch Essex to our 500+ Members (who live across England and Wales).  Feedback from them again highlights that it is assisting them when accessing various healthcare settings.

We encourage everyone to look at the website created by Healthwatch Essex, which also includes a picture of their Trauma Card   https://traumahub.uk/

Healthwatch England are campaigning for a wider project.  Following on from the initiative undertaken by Healthwatch Essex, the project has been taken to the next stage by Healthwatch England who published a report in March 2025, calling for a nationwide trauma card funded by the NHS. The report can be accessed here: Can Trauma Cards Help People Access Healthcare?